CX | EX Solutions
Customer Experience Solutions
Customer Experience (CX) solutions is a process of learning about the world your customers live in and using technology to customize tools to equip your team to deliver the solutions your customers are looking for. What does this have to do with conflict management? Everything. By understanding what your customer wants to accomplish, we can devise solutions to help you help them grow in that direction. Customers that experience a valuable relationship with your organization are customers you'll retain. Schedule a demo below with our CX Solutions expert/provider SATRDÉ, LLC.
Employee Experience Solutions
Employee Experience (EX) is a relatively new concept within organizations. Relatively new in that most organizations either focus on leading their industry by expertise or sheer market share... where very few focus energy and resources on their #1 asset - their team members. Look at it this way - if you're employees aren't having a great experience working for your organization, your customers are very likely NOT going to have a great experience either. Let us show you how to get your horse in front of your cart.
Success is Our Solution
What sets us apart in the CX & EX spaces is that we've figure out a reliable formula to create success-driven solutions and solution-driven successes in any market segment... that is, if your segment includes people and processes. It goes a little something like this... CX dictates cSAT (customer satisfaction), and EX dictates eSAT (employee satisfaction). The product of this relationship ultimately dictates ecRET (employee and customer retention).
Clay Phillips Mediation & Training, LLC
is a Verified Service Disabled Veteran Owned Small Business.